The Refugee Intensive Case Manager (ICM) Intern will support case management for refugees enrolled in our ICM and Navigation Program. Following initial training and shadowing, interns will be assigned various client tasks centered around direct case management support in the office, in clients’ homes, and at the location of partnering community service providers. This is a very hands-on learning opportunity and will require daily use of reliable transportation.
Position: Refugee Intensive Case Manager Intern within the ICM and Navigation Program
Supervisor: Intensive Case Manager and Navigation Supervisor
For daily activities reports to: Intensive Case Manager
Hours and Length: 16-32 hours/week for one or more semesters, or 10-12 weeks per summer term
· Must be available for minimum 6-hour blocks
· Preferably Tuesday, Wednesday and/or Thursday availability
Basic Intern Responsibilities:
· Assist Intensive Case Manager in all programmatic activities as they relate to individual client goals. Many, but not all, of these activities focus on access to health services, including scheduling medical appointments, follow up care, and medication management. Additionally, assist with outreach and referral coordination to community service providers such as public benefit application assistance, WIC, Domestic Violence, Office of Aging, and Behavioral Health and Developmental Services.
· Assist Intensive Case Manager in conducting a comprehensive intake and enrollment process for new clients.
· Conduct home visits in various Lancaster City neighborhoods, provide transportation support, and community navigation assistance.
· Complete accurate, thorough and timely case notes and reports as well as case file documentation.
· Coordinate with interpreters and community service providers to provide linguistically and culturally competent services and education, advocating for clients when necessary.
· Possible grant writing involvement including assistance in collecting data, research, writing etc.
· Assist Intensive Case Manager in coordinating and leading group activities, including volunteer support, cultural orientation, and content specific materials.
· Health and Nutrition, Psychology or Social Work majors preferred, other majors considered
· For-credit Only Internship Placement ( Students may receive course credit for the internship. Staff will work with the school/advisor on achieving desired learning outcomes and completing all necessary paperwork.)
· Junior or Senior undergraduate or Post-Graduate students preferred; other undergraduate students considered
· Outgoing, enthusiastic personality; comfortable working with diverse populations
· Excellent communication and writing skills
· Creativity and initiative to follow through on projects
· Ability to work independently and be a self-starter
· Cultural competency and strong desire to work in a cross-cultural environment
· Knowledge and interest in refugees and refugee concerns
· Language proficiency to include English plus Spanish or a Refugee language
· Must be 21 years of age or over. Must have a valid driver’s license, access to reliable transportation, and insurable driving record.