The role and responsibilities of the caseworker entail helping clients in difficult situations achieve their goals. Caseworker duties include assessing client needs, listening to concerns, evoking motivation to change, problem-solving, information giving, and making referrals to community agencies.
- Review intake referrals.
- Collaborate with Monroe County to ensure completion of referrals.
- Enter student/family contact and other data into EnCompass database.
- Meet with clients prior to intake to educate on the program as well as to review client rights and responsibilities.
- Establish rapport and build a trusting relationship.
- Provide information on community programs and make referrals to services that will benefit the client.
- Based on assessment of needs, resiliency, motivation and strengths, the caseworker develops a case plan identifying the action steps needed to bring about the desired changes.
- Facilitate communication between students, parents, and staff for the purpose of supporting behavior plans and interventions, solving problems, and/or resolving conflicts.
- Serve as a consultant to administrators, teachers, and parents who might need support working effectively with youth.
- Collaborate with the program coordinator and other program staff to implement social-emotional curriculum to engage youth; push into classrooms to teach small and large group classes on social-emotional learning topics such as effective communication, connecting with peers, conflict resolution, etc.
- Collaborate with colleagues and others to improve students’ behaviors and academic success.
- Participate in team meetings to discuss the needs and progress of individual students and share strategies that foster engagement.
- Participate in EnCompass events and trainings, as requested.
- Perform other duties assigned by the employee’s supervisor.
- Provide a safe environment for students should they need to be removed from the classroom.
- Continuously supervise students to ensure a safe, non-threatening, nurturing environment where students can thrive.
- Attend all required professional development opportunities, as determined by Program Administrator.
KNOWLEDGE, SKILLS AND ABILITIES:
- Active listening, to better understand the needs of their client so they can create a plan of action
- Social context to understand the challenges and opportunities clients face
- Strong written and verbal communication skills
- Critical thinking and decision making to plan the best course of action for their clients
- Problem solving to improve the well-being of their clients through advocacy
- Unyielding commitment to students, families, and the EnCompass mission
- Excellent judgment and student-centered mindset
- Effective communication skills, particularly as they relate to the development of trusting relationships with students and families
- Ability to collaborate with others from diverse backgrounds
- Collaborative approach to service delivery and conflict resolution
- High standards of professionalism in all aspects of performance
- Flexibility and creativity in developing and delivering services and programs
- Familiarity with current research in social-emotional learning, developmental relationships, and restorative practices
- Proficiency with Microsoft Office and Smartboard technology
- Minimum – Bachelor’s in school counseling, social work, education, or related field; 1 year of experience working with youth
- Preferred – 3-5 years of experience supporting youth in an urban environment