PRIMARY RESPONSIBILITIES: The Senior Operations Director leads the Natale Operations and Nursing Services to provide a positive, rewarding, service-oriented environment that is consistent with Elwyn's commitment to service excellence. This individual leads the daily operation for Natale programs, including but not limited to nursing and behavioral health services, and ensures that services are specifically designed to meet the unique needs of the specific program participants including those with a dual diagnosis or intellectual/ developmental disabilities (IDD). The Senior Director functions as the front line medical resource person for Nursing Services within these Behavioral Health Services programs and focuses the interdisciplinary care team in resolving acute medical issues and ensuring appropriate medical follow up and care coordination. This position works very closely with families, staff, physicians, psychologists, psychiatrists, other ancillary care providers, hospital care teams, pharmacy, and external vendors.
DUTIES & RESPONSIBILITIES:Operations Management Provides overall leadership for the Natale Program operations and Nursing Services including overall management of all staff, financials, and goal achievement.Provides clinical oversight for the Natale programs to ensure that nursing practice consistently meets regulatory requirements, Elwyn Policy and Procedure, and clinical best practice standards.Oversees the care of residents, program design, and total operation of the Natale programsAlong with the Quality Improvement Director, reviews, revises, develops, and implements policy and procedures as appropriate to foster a residential therapeutic milieu Along with the Quality Improvement Director, assures staff training is evidence-based and effective for unit staffWorks with operations and quality improvement directors to design, modify, and support holistic program models; develops plans to implement models to meet target group needsMonitors the review and assessment of medical and psychiatric needs of potential residents; directly reviews cases, as neededCollaborates with the Chief Medical Officer to ensure stakeholder satisfaction Works with interdisciplinary team members, including but not limited to marketing, clinical services, behavioral health, and others to maximize proactive resident-centered programsAssists operations and quality improvement directors and direct service staff in all areas of operations as neededFacilitates crisis management situations as appropriate, utilizing agency-trained protocols and available resources including but not limited to mobile crisis services Along with the Quality Improvement Director, monitors compliance with all licensure, certification, and other standards required for the program now and as it expands Reviews evaluations of incidents and fact-findings as required to take employment action and / or improve program operations and outcomes Reviews, develops, and implements plans of correction regarding licensure, certifications, and other monitoring reports, as neededWorks cooperatively with outside stakeholders--particularly counties and payors--to ensure quality of care for each person Develops and nurtures contacts with key government agencies, payors, community and customer contacts, and financial institutionsCoordinates and follows through on all special projects regarding the marketing of the Natale programsIn coordination with service area Finance staff and immediate supervisor, develops and implements program budget and assumes primary budgetary and financial management responsibilities for Natale Programs; provides fiscally sound management of medical and operating expense at the program levelProvide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination Oversees vendor selection and management for services, supplies, and resources, including but not limited to employee work and volunteer services and other operational support needs for the program to create and sustain a program that meets or exceeds budgetary and quality expectations.Conducts general information meetings with residents, family members, community members, community partners, partners for business development and others as appropriate.Performs cardiopulmonary resuscitation (CPR), crisis intervention techniques and medication administration using agency-trained protocols.Ensures timely follow-up and documentation of all recommendations for specialized services / consultationsLiaisons with local hospitals and community based providers to facilitate communication and care coordination as needed.Reviews medically complicated, high acuity cases with supervisors and/or directors in routine meetings recommending changes and improvements in care delivery as needed and with the admission team, prior to acceptance, to help determine the appropriateness for admission to one of the behavioral health programs, as needed. Reviews critical incidents related to the health and safety needs of the individuals supported and provides timely follow-up and communication to appropriate program and/or administrative staff. Assists in the development and implementation of new technology to maximize clinical operations including but not limited to the electronic health record, electronic medication administration record, and external care provider portalsProvides on call support in person or via phone call as needed.Provides consultative services to other Elwyn programs, upon request.
Policy and Procedure Development-Under the direction of his/her supervisor, serves as a member of the larger Nursing Policy and Procedure Committee to assist in prioritizing policy and procedure review and collaborates with other committee members to ensure compliance with nursing best practice standards and consistency across Elwyn services and locations.Identifies specific clinical and operational needs and works with the nursing leadership team to develop policies, procedures, and training guidelines as needed.Works closely with the Director of Clinical Initiatives and Nursing Education to ensure that all behavioral health nursing staff are educated in nursing operations.Reviews and revises existing Nursing Policies and Procedure for behavioral health on a routine basis, as assigned by the Service Line's Quality Improvement team; presents to the Nursing Policy and Procedure Committee for review and approval
Training, Education, and Professional Development-Working closely with the Director of Clinical Initiatives and Nursing Education, facilitates, schedules, and tracks the completion of orientation requirements and annual training/education requirements for behavioral health nursing services, ensuring that requirements are met Assists the Director of Clinical Initiatives and Nursing Education with specific training initiatives as needed. Participates in the ongoing development and evaluation of nursing staff through timely performance-based feedback and annual performance evaluations.Monitors and maintains current nursing licensure to ensure compliance with Pennsylvania's State Board of Nursing requirements.Assists in maintaining staff credentialing files that comply with regulatory requirements.Participates in ongoing educational opportunities designed specifically for the consumer population served.Attends professional association meetings to obtain updated clinical and regulatory information.Applies new information to nursing practice and clinical operations at Elwyn
Compliance Management-Monitors nursing compliance through operational and clinical audits and evaluates nursing documentation for accuracy, thoroughness, and overall compliance.Functions as the Quality Improvement (QI) data lead, working closely with the Directors of Quality Improvement for Pennsylvania based programs (PA-IDD and Behavioral Health) on such issues as ongoing chart reviews, incident reporting, and plan of correction development and implementation; liaison between the Quality Improvement and Nursing departments.Reports audit results to the Service Line's Quality Improvement team through the development and implementation of appropriate assessment tools and utilizes quality improvement strategies to measure and address the following:
Clinical performance-Use of best practice guidelines in promoting health maintenance and disease prevention strategies Compliance with regulatory standards as they relate to specific program areas, such as licensing regulations and current policy.
Health care utilization data-Assigns specific quality improvement activities/functions to nurses as necessary.Facilitates and oversees peer review audits to monitor nursing compliance as needed.Develops data management reports as needed and directed.Works with Service Line program leaders to maintain survey-ready status for regulators and licensing bodies
Other Duties-Management of Vendor Relationships & External Licensing Board Requirements Participates in Pharmacy and Therapeutics Committee.Represents Behavioral Health Nursing on Elwyn committees, workgroups, and project teams as assigned.Participates in Elwyn's Corporate Emergency Response and Preparedness (CERP) Committee and is actively involved in the planning and implementation of Elwyn's emergency management plan.Collaborates with Leadership and CQI in the ongoing development and implementation of a sustainable Certified RN Investigator program.Perform cardiopulmonary resuscitation (CPR), crisis intervention, and medication administration using agency-trained protocols.Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.Performs other duties as assigned
IMMEDIATE SUPERVISOR: Senior Vice President & Chief Medical Officer
DIRECT REPORT: Director of Operations for Natale, Quality Improvement Director for Natale, Behavioral Health Registered Nurses
CONTACTS: Elwyn clients, families/guardians, Elwyn personnel, physicians, outside healthcare providers/services, and other behavioral health and Intellectual/Developmental Disabilities (IDD) providers including but not limited to pharmacies, hospitals, skilled nursing facilities, and hospice program personnel.
EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:Licensed as a Registered Nurse in the Commonwealth of Pennsylvania,Bachelor of Science in Nursing (BSN) or Masters (MSN) preferred Ten (10) years experience with demonstrated increasing management responsibilities with three (3) years in healthcare operations.Five (5) years' experience in the field of behavioral health Experience in Intellectual/Developmental Disabilities preferred. Demonstrated ability to work effectively as part of a team.Experience developing and managing budgets strongly preferred.Ability to work with multiple, demanding stakeholders with unique priorities. Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.Demonstrated strong attention to detail Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions.Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills.Demonstrated intermediate proficiency in the use of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint; experience in the use of Box or similar cloud-based groupware, collaboration, and storage computing solutions preferred.Report writer experience a plus.Knowledge in the use of electronic medical records preferred Excellent planning, analytic, and organizational skills.Excellent communication, negotiation, conflict resolution and interpersonal skills with the demonstrated ability to work with teams and groups on special projects.Current CPR certification with ability to perform CPR using agency-trained protocols; ability to perform safe crisis management.Demonstrated strong leadership skills, troubleshooting capability, and ongoing development of staff.Demonstrated ability to manage multiple projects, meet deadlines, and work collaboratively with individuals at all levels of the organization.Previous experience working within and managing a unionized workforce preferred.Current Driver's License in state of residence, 3 years driving experience in the United States and acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions. Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract. Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.