Under the direction of the Clinical Nurse Manager or Assistant Nurse Manager and as a member of a medical team, the RN will provide phone support and triage, medical case management, serve as a resource for Medical Assistants, LPNs, and Client Services, specialized nursing support for patients and medical providers as well as general and administrative support for other clinical activities such as walk-in triage, assistance with specialized clinics, and other duties as assigned

Representative Duties:

Providing Patient Triage: the safe, effective and appropriate disposition of health-related problems

• Administers comprehensive evaluation of patient telephone callers and walk-in patients, develops care plan, consults with other disciplines as needed, and implements plan including referrals
• Advocates for patient care as nurse member of multidisciplinary medical team
• Care plan is communicated to patients in a timely manner
• Documents triage encounters in medical record, documenting all appropriate activities and plan

Case Management

• Delivers personalized services to our patients to improve their care using careful assessment, planning, coordination and delivery of care, and outcome evaluation of the plan
• Coordinates follow up care for acutely ill patients including primary care and specialty visits, VNA, Infusion companies, and prior authorization for services
• Coordinates preventative services for defined population including education, vaccinations, monitoring and arranging for lab tests and referrals
• Evaluates adherence to care plan and intervenes to promote patient’s well-being
• Documents services in medical record, documenting all appropriate activities and plan

Providing direct patient care, using nursing procedures as appropriate for a Registered Nurse in an outpatient clinic

• Includes those both acute and chronic care as appropriate to an ambulatory care setting especially HIV/AIDS (ie opportunistic infections, medication side effects) and behavioral issues (ie medication compliance, safe sex) issues as well as other medical conditions as appropriate for nursing case management
• Assists with patient care under the direction of appropriate medical provider and/or under nursing scope of practice
• Provides nursing support for LPN’s and MAs
• Places and maintains IV lines
• Administers medications and vaccinations, (PO, IM, SC, PR, ID, INH, IV) per medical provider order
• Checks supplies for nursing patient encounters and notifies manager or supply ordering designee is additional stock needed
• Administers all medical tests (e.g. EKG, spirometry, TB-ppd) and procedures as per protocol or medical provider request
• Works with MA and pharmacy to call in prescription refills or obtain prior authorizations
• Assists with preventative medicine efforts (e.g.: flu, STD, vital sign checks, occupational health)

Maintains comprehensive knowledge of medical issues

• Maintains comprehensive knowledge of HIV/AIDS medical issues (i.e. opportunistic infections, medication side effects) and behavioral issues (i.e. medication compliance, safe sex) as well as other medical conditions appropriate to an outpatient population
• Seeks out continuing education opportunities related to essential job functions
• Completes continuing education requirements per the Massachusetts Board of Nursing regulations
• Obtains ACRN or other certifications related to essential job functions within 2 years of hire
• Understands and maintains universal precautions in all clinical activities

Provides health education

• Provides community health education
• Provides patient education related to their medical and psychosocial needs
• Maintains comprehensive knowledge of vaccines, medications, and other therapeutic interventions as appropriate to our outpatient clinic
• Maintains comprehensive knowledge of FH policies, procedures and services including those of TFI
• Maintains knowledge of community resources
• Assists in training other employees in the medical department including orientation of new staff, volunteers, and students

Effectively communicates with patients, co-workers on medical team, in medical department and across departments

Meets Agency Participatory Expectations

Performs other related duties as required

Requirements:

• ASN/BSN/MSN and current licensure as Registered Nurse (RN) in the Commonwealth of Massachusetts
• Familiarity with the LGBTQ community and people living with HIV/AIDS (e.g., ANAC certification) as well as a commitment to community health
• Experience with electronic medical records strongly preferred
• Current CPR Certification
• BLS certification required
• IV insertion/phlebotomy skills preferred
• Minimum 2 years experience in an ambulatory care setting preferred
• Requires being able to work a 7.5 hour day, the majority of it sitting (>70%)

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.