The Quality Assurance Specialist (QAS) will be responsible for analyzing complex data from a variety of sources, identifying areas in need of performance improvement actions, developing and guiding managers/supervisors in the implementation of performance improvement actions and monitor and report on progress. Additionally, the Quality Assurance Specialist will develop improvement activities for efficiency, effectiveness, and compliance with policies and procedures.
The Quality Assurance Specialist (QAS) will monitor program performance using a data-driven approach. The QAS will implement quality assurance and quality improvement measures that promote homeless services best practice and compliance with all oversight mandates as well as internal policies and procedures. This person will be expected to develop written performance reports and other correspondence based on research, analysis, and assessments in order to communicate information, recommendations, and decisions.
Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.
Quality Assurance & Compliance:
- Conduct quality audits and evaluate records management systems to develop new and/or improve existing methods for efficient handling, accuracy and consistency of information that can pass rigorous auditing standards.
- Devise systems and protocols to track progress of metrics.
- Proactively identify challenges and make recommendations to program staff related to systems, workflow, and process management.
- Monitor corrective action implementation. Collaborate with program leadership to develop audit response and corrective action plans.
- Evaluate accuracy and completeness of records using approved standards, policies, and procedures.
- Identify and evaluate inconsistencies in data collection, records, reporting, and quality. Recommend and facilitate quality improvements.
- Review internal processes and procedures and identify improvements to promote efficiency and effectiveness.
- Evaluate compliance with applicable regulations and standard operating procedures.
- Participate in and contribute to procedure development and the review process.
- Conduct desk and site monitoring for Homeless Services programs including reviewing case physical files and electronic files, conducting individual interviews with program staff, accompanying case managers on medical and other off-site services to ensure compliance. Report on insights and outcomes of monitoring visits.
- Provide analysis, post-award services, and oversight of quality assurance services to multi-disciplinary team and assigned service areas to ensure compliance with grant specific requirements.
- Monitor and evaluate NVFS incident reporting process for compliance.
- Identify, coordinate and/or conduct core trainings required for Homeless Services and other assigned program staff including but not limited to CPR/First Aid, Cultural Competency, Housing First, HIPAA Compliance & Confidentiality, and Case Management Essentials.
- Identify knowledge gaps and evaluate ongoing training opportunities for program staff, including internal process and procedures as they relate to compliance, records management, and quality standards. Conduct analysis of technology gaps, training opportunities, and client service practices.
- Participate in regular supervision with supervisor and provide regular updates.
- Remain current on knowledge of standards and other program-related information.
- Enter data for record keeping and reporting to meet relevant guidelines.
Qualification Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties.
- Bachelor’s degree in Social Sciences, Social Work, Business or related field preferred.
- At least two (2) years administrative experience, preferably in quality assurance, compliance and program development in social services.
- At least one (1) year of related experience working with homeless or at-risk populations preferred, with demonstrated understanding of systemic issues that affect low income and marginalized people.
- Strong data collection and analysis skills; experience creating and delivering reports preferred.
- Demonstrated ability to work in multiple data management systems (i.e., HMIS, Apricot, etc.) and maintain close attention to detail and accuracy.
- Knowledge of HIPPA compliance and safeguarding sensitive personal information.
- Oral and written fluency in English required; Spanish language fluency a plus but not required. Additional language skills always welcome.
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
- Strong organization, analytical, communication and interpersonal skills; ability to communicate clearly and effectively with a variety of internal stakeholders and program staff.
- Self-motivated, ability to work independently and collaborative approach to setting and maintaining quality standards.
- Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.
NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.