PRIMARY LOCATION: San Francisco CA OR South San Francisco CA OR Sacramento CA
FREQUENCY: 40 hours a week
COMPANY OVERVIEW
Park Padel is a social athletic club for padel, the fastest growing sport in the world. It is a racket sport with elements similar to tennis, squash and pickleball, but is played inside a court with glass walls. We believe that life is better when we’re playing sports, and padel brings people together like none other. We have a 2 court pop-up in the heart of San Francisco, and a third court coming to the space in October 2024. We have 2 new clubs opening in South SF and Sacramento this fall.
Our mission is to bring padel to the US by creating incredible spaces for people to learn, practice, and compete. We are looking for people to join our team who are passionate about hospitality and sports. Park Padel is a woman and minority-owned business.
ROLE OVERVIEW
At Park Padel, we prioritize the experience of our community — from the first-time visitor to the seasoned player. To ensure we uphold our commitment to excellence, we are seeking individuals who embody the following qualities:
Strong Interpersonal Skills: You have a naturally outgoing personality and thrive on social interaction. Your genuine enthusiasm for engaging with people is evident in every conversation. You effortlessly create a welcoming atmosphere, making members and visitors feel valued and connected to our padel community from the moment they walk in.
Customer Service: You understand that at the heart of every successful club is a satisfied and loyal customer base. You’re intuitive to the needs of our visitors, always aiming to exceed their expectations, and resolve any concerns with a positive, can-do attitude.
Strong Initiative: At Park Padel, we all take equal pride in making sure the club is running smoothly. If you see something that needs to be addressed, you jump in to help solve it. You are proactive in identifying opportunities to improve member experience.
PRIMARY RESPONSIBILITIES
Customer Service
- Act as the primary point of contact for all members and visitors to the club
- Address customer queries, concerns, and feedback in a timely, professional, and personable manner through email, phone, and WhatsApp
- Promote a positive and welcoming environment for players and guests
- Be able to answer questions about padel gear and gameplay – training will be provided
Facility Management
- Conduct regular checks to ensure cleanliness and safety of the courts, lounge, and surrounding area
- Ensure that all areas are tidy, equipment is in good condition, and any reported issues are addressed promptly
- Coordinate with food and beverage delivery
- Oversee the setup and takedown of any events or club-sponsored activities
Booking Management
- Become an expert in Playbypoint, our booking management software
- Check in players as they arrive, confirming their booking details, providing any equipment rentals, and ensuring a smooth transition onto and off the courts
- Handle any conflicts or issues related to bookings with professionalism and according to club policies
Community Management
- Suggest open games, clinics, and tournaments for customers to join as they come to the club
- Play an active role in the Park Padel WhatsApp group to set up and fill games
- Jump onto the court to play when customers need to fill a game or event
REQUIRED QUALIFICATIONS
- Strong interpersonal and communication skills
- Ability to handle challenging situations with tact, diplomacy and professionalism
- Organized and detail-oriented
- Ability to work some evenings and weekends
- Morning shifts are from 7:30am – 2:30pm
- Evening shifts are from 2:30 – 9:30pm
DESIRED QUALIFICATIONS
- Familiarity with padel or intermediate/advanced playing experience with other racket sports
- Willingness to learn padel and play when there is availability and need
