As a Crisis Intervention Counselor you will provide meaningful counseling, help individuals in need to develop coping strategies, and facilitate linkage to other agencies or community resources that can be of assistance to the members. The Mobile Crisis Intervention Counselor can speak with a member of the crisis team regarding mental health, addiction, trauma, etc., either over the phone or in-person in their homes or communities. Will work with members in their home and/or the community
Essential Duties and Responsibilities:
- Provide immediate access to “hands-on” crisis support through phone counseling and mobile in-person crisis intervention
- Provide rapid and effective assessment, support, 302 & 201 hospitalization (when necessary), linkage to community resources, crisis prevention planning, and follow up
- Provide all appropriate documentation set forth by Supervisor including intakes, progress notes, medical charting, discharge plans, and individual assessments
- Develop and write action plans in a timely manner with clear and measurable outcomes
- Participate in assertive outreach to individuals identified to be high users of crisis services
- Develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment under §302 of the Mental Health Procedures Act of 1976.
- Provide linkages to community supports, supportive counseling, and substance abuse services and always reflect the possibility of recovery
- Complete referrals for follow-up services by community mental health and other supports.
- Interface with families of persons served and other interested parties
- Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers
- Intervene in crisis situations
- Attend scheduled staff team meetings and appropriate in service training as directed by supervisor
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk; sit and reach with hands and arms. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.
Must be able to ride in a vehicle for extended periods of time and walk to wherever is necessary to perform assessment.
Must be able to work evening/night shifts. (3 PM – 11 PM)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A bachelor’s degree in human services or a related field from an accredited college or university and with at least one year of clinical experience providing direct services to persons with a diagnosis of mental illness. Must demonstrate competence in assertive/aggression management. Must enjoy seeing clients in the community. Demonstrated ability to work effectively as part of a team. Must have current, valid driver’s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record.
Ability to read, analyze, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
To perform this job successfully, an individual should have knowledge of Internet software to access company e-mail and training and evaluation tools and a working knowledge of spreadsheet and word processing software. Demonstrated knowledge in the use of electronic health records.
Certificates, Licenses, Registrations: CPR certification.
Other Skills and Abilities: Ability to exercise independent judgment with established procedures
Effective oral and written communication skills. Requires strong organizational skills and the ability to perform multiple tasks, set priorities and meet expectations