Role: Crisis Services Lifeline Supervisor
Reports to: Senior Crisis Services Manager
Hours: Full time
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education and advocacy programs. We’ve been saving lives every day for more than 20 years.
Overview of the role
Working alongside a team of supervisors, the Crisis Services Lifeline Supervisor is primarily responsible for supervision of TrevorLifeline, our life-saving Lifeline crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our Lifeline callers.
Who you are:
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
- Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them
- Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting
- Experienced professional. You have a demonstrated knowledge and cultural humility of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting.
- Organized and efficient. You know how to manage multiple projects and competing priorities. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
- Flexible. Our Lifeline program operates 24/7/365, so we need life-savers who are willing and able to work a non-traditional schedule, including late nights or very early mornings. Coffee/tea lovers are welcome!
- Grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged
- Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers
- Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too
What you’ll do:
- Directly supervise counselors on our Lifeline crisis services as they respond to calls from and provide crisis intervention counseling to LGBTQ young people nationwide
- Offer real-time coaching, feedback, and emotional support to our amazing counselors as they support LGBTQ youth in crisis
- Ensure adherence to policies and protocols
- Complete administrative and quality assurance tasks, including counselor evaluations, case review, and database management
- Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary
- Conduct occasional training for our counselors so they can become even more inspiring and effective
- Participate in department- and organization-wide meetings and initiatives
- Assist with special projects, as needed
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) including summer Fridays
- Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)
- The Trevor Project is an equal opportunity employer
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.