Due to extremely high phone volume, it may be faster to reach us by email!

Skip to main nav
University of Pennsylvania
  • Guests
  • Log in
  • Sign up
  • Same Day Advising
    Same Day Advising
  • Appointments
  • Career Fairs
    Career Fairs
  • Resume Reviews
Penn Career Services
Support Us
Employer Partners
Handshake
Skip to content
  • Who Are You?
    • Undergraduates
    • Masters
    • PhDs & Postdocs
    • Alumni
    • Parents
    • Faculty & Staff
    • Employers
    • Prospective Students
    • Online Students
  • Communities
    • Career Interests
      • I’m Exploring
      • Architecture & Design
      • Consulting
      • Education & Academia
      • Engineering
      • Fashion, Retail & Consumer Products
      • Fellowships & Gap Year
      • Finance
      • Fine Arts, Performing Arts, & Music
      • Government, Law & Public Policy
      • Healthcare & Public Health
      • International Relations & NGOs
      • Life & Physical Sciences
      • Marketing, Advertising & Public Relations
      • Media, Journalism & Entertainment
      • Non-Profits
      • Nursing
      • Pre-Health, Pre-Law and Pre-Grad
      • Real Estate, Accounting, & Insurance
      • Research
      • Social Work & Human Services
      • Sports & Hospitality
      • Startups, Entrepreneurship & Freelancing
      • Sustainability, Energy & Conservation
      • Technology, Data & Analytics
    • Identity & Affinity
      • Athletes
      • DACA and Undocumented Students
      • First Generation and Low Income Students
      • International Students
      • LGBTQ+ Students
      • Transfer Students
      • Online Students
      • Students of Color
      • Students with Disabilities
      • Veterans
      • Women
  • Learn How To…
    • Explore Careers & Industries
    • Make Connections & Network
    • Search for a Job or Internship
    • Engage with Employers
    • Prepare Application Materials
    • Interview
    • Research Salaries & Negotiate Offers
    • Find Funding
    • Develop Professional and Leadership Skills
    • Apply to Graduate School
    • Apply to Health Professions School
    • Apply to Law School
    • Find COVID-19 Resources
  • Exploration
    • Explore Careers & Industries
    • Majors
    • Self-Assessment
  • Outcomes
    • Post-Graduate
    • Summer
  • Jobs & Internships
  • Events
    • All Events
    • Career Fairs
  • For Employers
  • About
    • Meet the Team
    • Peer Career Advisors
    • Social Media
    • Podcast
    • Videos
    • Career Services Policies
    • Contact Us
    • Walk-Ins & Pop-Ins
    • Appointments
    • Strategic Plan 2019-22

Wiley


www.wiley.com

Jobs

Program Manager

  • Share This: Share on TwitterShare on LinkedinShare on Facebook
  • Copy Link
Posted on: June 24, 2020 Apply Now
Full-Time Job Expires March 31, 2021

Program Manager

Wiley Education Services

The Company

Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today’s higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. For more information, please visit https://edservices.wiley.com/.

General Purpose

The Program Manager is a phenomenal position for career-minded and goal-oriented individuals to experience an entrepreneurial, values-driven culture; a rapidly growing business driven by societal and educational trends; a robust and defined career path; and most importantly, the opportunity to positively impact the lives of aspiring students and their communities. He/she will leverage their experience motivating individuals to move from thinking to doing to attract, enroll and set the stage for the retention of career-oriented students.

Responsibilities include:

· Facilitate student enrollment and guide potential students through their educational selection process.

· Heavy outbound call volume to respond to prospective student requests for information and/or guidance

· Build a strong relationship with prospective and current students by having the ability to listen and identify their needs and following the Wiley Student Engagement Model.

· Contributing to a team goal, managing student inquiries and applications, making phone calls, scheduling appointments and conducting informational interviews, documenting the admissions process for compliance, and following up with enrolled students.

· Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures.

· Respond to informational requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals.

Requirements

· Bachelor’s degree is required

· 1+ years of relevant experience and/or training, or equivalent combination of education and experience

· Proven customer service experience in a professional environment; Strong

· interpersonal skills to interact with students, management, and peers;

· Excellent written communication and strong verbal communication skills; A

· professional appearance and telephone manner

· Working knowledge of computers and networking systems in a professional environment; Must be proficient in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint

· Self-motivated, flexible, and able to work in a team environment with minimal supervision

· Must have strong command of the English language, in both oral and written form

· Ability to work a flexible schedule as partner school and student needs dictate including evenings and weekends

Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.

Apply Now

Location

Phone
(215) 898-7531
Email
careerservices@vpul.upenn.edu
Website
https://careerservices.upenn.edu
Address

McNeil Building Suite 20
3718 Locust Walk
Philadelphia, PA 19104

Service Hours

M
9am-5pm
T
9am-5pm
W
9am-5pm
TH
9am-5pm
F
9am-5pm

Career Center Team

Barbara Hewitt Barbara Hewitt
Executive Director
Meet Barbara
Debra Koita Debra Koita
Recruiting Manager
Meet Debra
Bee Smith Bee Smith
Recruiting Coordinator
Meet Bee
Joseph Barber Joseph Barber
Senior Associate Director, Graduate Students & Postdocs
Meet Joseph
Helen Pho Helen Pho
Associate Director, Graduate Students & Postdocs
Meet Helen
Dianne Hull Dianne Hull Meet Dianne
Marianne Lipa Marianne Lipa
Career Advisor, Graduate Students & Postdocs
Meet Marianne
Kate Lawrence Kate Lawrence
Administrative Coordinator, Graduate Students, Post-Docs, and Nursing/Education/Social Work
Meet Kate
Sharon Fleshman Sharon Fleshman
Senior Associate Director, Nursing, Education, Social Policy & Practice
Meet Sharon
Esther Ra Esther Ra
Career Advisor, Nursing/Education/Social Work
Meet Esther
John Tuton John Tuton
Career Advisor, Nursing/Education/Social Work
Meet John
Carol Hagan Carol Hagan
Senior Associate Director, Graduate School Advising
Meet Carol
Mia Carpiniello Mia Carpiniello
Associate Director, Graduate School Advising
Meet Mia
Caroline Wilky Caroline Wilky
Associate Director, Graduate School Advising
Meet Caroline
Ariana Alexander Ariana Alexander
Associate Director, Graduate School Advising
Meet Ariana
Becky Tamayo Becky Tamayo
Administrative Coordinator, Graduate School Advising
Meet Rebecca
Jamie Grant Jamie Grant
Senior Associate Director, Engineering
Meet Jamie
Kevin Haines Kevin Haines
Associate Director, Engineering
Meet Kevin
Jillian Cener Jillian Cener Meet Jillian
Ashley Culver Ashley Culver
Administrative Coordinator, Engineering & Wharton Teams
Meet Ashley
David Ross David Ross
Senior Associate Director, Wharton Undergrad
Meet David
Jingy Yen Jingy Yen
Associate Director, Wharton Undergrad
Meet Jingy
Ellery Kauvar Ellery Kauvar
Graduate Assistant, Wharton
Meet Ellery
Samuel Kim Samuel Kim
Graduate Assistant, Wharton
Meet Samuel
Claire Klieger Claire Klieger
Senior Associate Director, The College
Meet Claire
Mylène Kerschner Mylène Kerschner
Associate Director, The College
Meet Mylène
Anne Dickinson Anne Dickinson
Associate Director, The College
Meet Anne
Natty Leach Natty Leach
Handshake Manager and Associate Director, The College
Meet Natty
Emily Barrale Emily Barrale
Data Visualizations & Analytics Manager and Associate Director, The College
Meet Emily
Julian Roberson Julian Roberson
Graduate Assistant, The College
Meet Julian
Zaida Bryant Zaida Bryant
Administrative Coordinator, The College
Meet Zaida
Michael DeAngelis Michael DeAngelis
Senior Digital Resources Manager
Meet Michael
Leon Malloy Leon Malloy
Operations Manager
Meet Leon
Robin Chakrabarti Robin Chakrabarti
Administrative Coordinator, Operations
Meet Robin
University of Pennsylvania
Career Services
Blog TwitterFacebookLinkedInInstagramYouTubePinterest
McNeil Building Suite 20
3718 Locust Walk
Philadelphia, PA 19104
(215) 898-7531
careerservices@vpul.upenn.edu
Privacy Policy | Terms of Service | Copyright | Disclaimer | Report Accessibility Issues and Get Help
Powered by uConnect